Mana Finance Pty Limited (ABN: 82 687 143 406, MFAA Member No. M.172176, Credit Representative Number 571883, authorised under Purple Circle Financial Services Pty Ltd, Australian Credit Licence Number 486112) is a mortgage broker operating nationally from Melbourne. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This policy explains how we handle your personal information and how you can raise a complaint if needed.

We collect personal information when we assist with your finance needs, such as your name, contact details, financial information, and credit history. We use this information to:

• Advise and assist with your mortgage and credit requirements.

• Share your information with lenders or their representatives, only with your consent.

• Send you requested product information or manage our ongoing relationship (e.g., invoicing or client surveys).

• Improve our services and resolve any issues.

We may contact you by mail or email about your services or account updates. We may also send promotional material, new services, or special offers that we think may interest you. If you do not wish to receive these communications, please email us at hello@manafinance.com.au, and we will stop them promptly.

If you do not provide complete information about your personal and financial circumstances, we may not be able to properly advise or assist with your mortgage needs.

We strive to keep your personal information accurate, secure, and private. We store it in secure cloud-based document management systems, protected by two-step authentication and secure passwords. We only keep your information for as long as needed for our services or to meet legal requirements. When no longer required, we securely destroy or de-identify it.

We do not sell, trade, or rent your personal information. We may share your information with:

• Purple Circle Financial Services Pty Ltd, our aggregator, for administration or supervision purposes.

• Lenders or their representatives, with your consent, to process your loan application.

• Service providers (e.g., IT or mailing services) who assist us, ensuring they protect your information as we do.

• Regulatory authorities, if required by law.

We take reasonable steps to ensure anyone we share your information with protects it to the same standard as we do.

We may use cloud-based systems or service providers that store data overseas. We take reasonable steps to ensure these providers comply with privacy obligations, but they may not be subject to Australian privacy laws.

You can request access to the personal information we hold about you by writing to us with enough detail to identify your records. We will also correct or delete any inaccurate information upon your request. To access or update your information, contact:

• Name: Jack Neale

• Email: hello@manafinance.com.au

We do not charge for providing access to your personal information or for correcting it.

By engaging our services for your mortgage needs, you consent to us collecting and using your information as described in this policy.

If you have concerns about our services or how we handle your personal information, please let us know so we can address it promptly. Contact our Complaints Officer:

• Name: Jack Neale

• Email: hello@manafinance.com.au

• Phone: [Insert your business phone number]

• Mail: Mana Finance Pty Limited, [Insert your business address], Melbourne, VIC

Please provide a written complaint with as much detail as possible. We will acknowledge your complaint within seven days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), our External Dispute Resolution provider:

• Online: www.afca.org.au

• Email: info@afca.org.au

• Phone: 1800 931 678 (toll-free)

• Mail: GPO Box 3, Melbourne, VIC 3001

AFCA provides a free, independent service. You can contact them at any time, but they may ask us to complete our internal process first.

For questions, concerns, or feedback about our privacy practices or services, please contact:

• Name: Jack Neale

• Email: hello@manafinance.com.au

• Phone: [Insert your business phone number]

Last Updated: August 24, 2025